![]() (2) Open Firefox's Add-ons page using either: If you're not sure, feel free to post program names or a screenshot of the list. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. (1) Open the Windows Control Panel, Uninstall a Program.Īfter the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. I know it seems long, but it's really not that bad. Here's my suggested procedure for tracking down and cleaning up bad add-ons and other hijackers. In case I'm gone by the time you get back to this thread, I wanted to suggest something else. If it has taken over as your home page (the page that appears when you launch a new window or at startup), this article describes how to select a different home page: ]. ![]() Click "Start in Safe Mode" (''not'' Refresh).Īny improvement? (More info: ]) ''Both scenarios:'' A small dialog should appear. * Help menu > Restart with Add-ons Disabled * "3-bar" menu button > "?" button > Restart with Add-ons Disabled ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. Read this answer in context □ 2 All Replies (3) If it has taken over as your home page (the page that appears when you launch a new window or at startup), this article describes how to select a different home page: How to set the home page. What is the address of the page with the unwanted toolbar? Click "Start in Safe Mode" ( not Refresh).Īny improvement? (More info: Diagnose Firefox issues using Troubleshoot Mode) Help menu > Restart with Add-ons Disabledīoth scenarios: A small dialog should appear."3-bar" menu button > "?" button > Restart with Add-ons Disabled.If Firefox is running: You can restart Firefox in Safe Mode using either: If Firefox is not running: Hold down the Shift key when starting Firefox. In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. One diagnostic for whether an extension is causing the problem is to test in Firefox's Safe Mode. (You can return to normal view by pressing the F11 key again.) If the bar stays on the screen, it is part of the page you're viewing and we need to track down what's going on there. If the bar scrolls up with the rest of the toolbar area, it almost certainly is created by an extension. It's a toolbar inside of Firefox? Is it part of the "toolbar area"? To test that, switch to Firefox's full screen view by pressing the F11 function key.
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